Returns Policy

Here at Not Just A Pretty Face we are dedicated to ensuring you receive the best delivery service possible. That is why we ship all our parcels using Royal Mail with either a signed for or fully tracked service within the UK.

Please email sales@notjustaprettyface.online if you wish to return garments or speak to a member of the team via our contact page or social media platforms. Returns and exchanges to be sent to:
Not Just A Pretty Face
14 Harlow Place
Newcastle upon Tyne
Tyne and Wear
NE7 7ES
United Kingdom

Sales@NotJustAPrettyFace.Online

Returns

  • You have 14 days from the date the products was delivered to return your order to us.
  • All orders that arrive with us after this period (between 15-28 days) will be offered a non refundable exchange or credit note.
  • We cannot accept garments showing signs of wear. Any garments with odours or marks including, but not limited to, perfume, smoke, makeup, fake tan or deodorant will NOT be accepted.
  • We do not refund postage.
  • If an item is damaged upon arrival and unworn, a full refund can be issued and the item must be posted back to us within 14 days.
  • If an item is damaged when worn, we do not offer a refund.
  • Items purchased using sale coupon codes cannot be refunded, only exchanged for a credit code.
  • Please include either your invoice or something with your name and order number on inside the bag. Also why you are returning/ exchanging and what you would like in exchange.
  • SALE ITEMS CAN ONLY BE RETURNED FOR A CREDIT NOTE OR EXCHANGE. (which will be sent to you via an email code.)
  • Your payment will be credited back to you on the card you used.
  • Refunds are processed in 3-5 working days but may take up to 7 business days to arrive back with you depending on bank holiday’s, couriers and individual banking systems.
  • Please note: All items purchased through sites such as Depop or Ebay cannot be returned or exchanged.


Exchanges

  • You have 28 days after receipt of payment to exchange your order. (Items must arrive with us on or before the 28th day) All returns arriving after this period cannot be exchanged or refunded.
  • We cannot accept garments showing signs of wear. Any garments with odours or marks including, but not limited to, perfume, smoke, makeup, fake tan or deodorant will NOT be accepted.
  • We do not cover the cost of shipping back to us
  • Exchanges are shipped free of charge but are non refundable.
  • We offer a free exchange for every item.
  • All exchanges are based on stock availability.
  • If the new item is less expensive than the original order we will refund the different via credit note to you via email.
  • Let us know when you have made the purchase to sales@notjustaprettyface.online
  • It generally takes 3-5 days to process the exchanges.

 Important Information

  • Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you!
  • We work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Although our material is very strong. We ask you take good care of your garments to ensure they’re always looking as good as new! It is rare but possible for seams to unthread as the material is shiny and thick. If this does happen, a simple needle and thread will do the trick!